In situations where you need to reimburse a client, you can easily do so through the client job in your Picsello account.

Step 1:

Starting on the job for which you need to reimburse your client, go to the Finances card and using the Actions tab, scroll to select Go to Stripe.

Step 2:

You will land on the customer payment information within Stripe. Use the three-dot icon on the right-hand side of the payment amount, and scroll down to select Refund payment.

Step 3:

In the Refund payment pop-up modal, adjust the refund amount as needed. Then select a reason from the drop-down menu and add a note as needed. Then select Refund.

Step 4:

Return to your Picsello account and the client job. If you are refunding your client but still fulfilling the job, there are no other changes needed.

However, if you or the client are choosing to cancel the job, you can go ahead and go to the Actions tab in the upper right-hand corner of the jobs page. Scroll down to select Archive job. The time previously booked for your client will not be available on your calendar for another shoot.

Our team continues to work on optimizing the platform for greater flexibility and to minimize the work needed on your part. But this simple mode of using Stripe should be one that ensures you are able to reimburse your clients easily in the interim.